Alensa UK Reviews

At Alensa.co.uk, the delivery costs are as follows: For UPS Express, orders under £65 and orders over £65 both cost £11.90. For Royal Mail, orders under £65 cost £2.49, while orders over £65 have free delivery. Please note that these prices include VAT, packing, and shipping. The shipping costs are not dependent on the overall size and weight of the order. Free delivery promotions apply to standard delivery options (Royal Mail). There is an additional £0.5 surcharge for the PayPal payment method. Alensa.co.uk does not deliver outside the UK. For an additional fee, you have the option to insure your parcel. This insurance covers packages in the event that they are lost or damaged in transit. The estimated delivery time for UPS Express is 1–2 business days from the shipment date, and for Royal Mail, it's 2–4 business days from the shipment date. If your order was placed before noon, it will be shipped on the day you placed it. If your order was placed after 12 o’clock, it will be shipped on the following business day. Orders are not dispatched on weekends. The dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to a couple of weeks. When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses.

Alensa.co.uk is a reliable online seller of contact lenses and eye care products. They have been in operation since 2007 and their main objective is to provide quality products, great service, and to have satisfied, loyal customers. Some of the popular products available on their website include daily, monthly, and biweekly contact lenses from various brands. These include Dailies TOTAL1, Air Optix Night and Day Aqua, Dailies AquaComfort Plus, TopVue Daily, 1 Day Acuvue Moist for Astigmatism, Biofinity, TopVue Monthly Plus, Acuvue Oasys, PureVision 2, Acuvue Oasys for Astigmatism, 1 Day Acuvue TruEye, Dailies AquaComfort Plus Toric, Air Optix plus HydraGlyde, TopVue Air for Astigmatism, TopVue Elite+, TopVue Air, Clariti 1 day, MyDay daily disposable, TopVue Premium, and SofLens Daily Disposable. They also sell Gelone Solution and offer glasses and sunglasses. The website is known for its fast shipping and secure payment options.

To order from alensa.co.uk, follow these steps:

1. Log in to your account on Alensa.co.uk. If you can't log in or have forgotten your password, contact their customer service team for assistance.
2. Your available credit balance is indicated at the top right corner of the website when you are logged in.
3. When placing an order, if you can't find the parameters indicated on your prescription, speak with your optician. If you have trouble navigating the website to choose your parameters, contact their customer service team.
4. An order confirmation email is automatically sent when an order is placed on Alensa.
5. If you're ordering prescription eyeglasses, upload your prescription, or use one from a previous order. You'll be asked to give your prescription a name, and indicate when it was issued by your eye care specialist.
6. Enter your PD (Pupillary Distance). This is the distance in millimetres between the centre of each of your pupils. You can find it on your prescription as two values (one for each eye) or only one (for both eyes together).
7. Based on your prescription, their system will automatically set an optimal lens thickness. The more complex a prescription is, the thinner the lenses must be in order to function effectively.
8. Add optional, additional lens features if desired. These can include a blue-light-blocking filter, self-tinting transition lenses, permanently tinted sunglass lenses, or others.
9. Add everything to your basket and finalize your order.

Your new glasses will be delivered to your doorstep soon! If you have any questions, feel free to contact their customer service department via email or phone. They are happy to assist you with your order. If you need more detailed info, visit the FAQ page on their website.

At alensa.co.uk, you can choose from the following payment methods to complete your order: Credit card (Visa, Visa Electron, Mastercard or Maestro) and PayPal (additional £0.5 surcharge). They assure that all payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties. If you choose to pay online by credit or debit card, you will be redirected to their partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on their website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page. If you have issues with the payment page, try accessing your Alensa.co.uk account from a different browser or device. If your payment was successful but does not appear as paid in their system, please contact them at info@ alensa.co.uk, and they will validate your payment with their accounting department.

Alensa.co.uk has a detailed Return Policy and Shipping Policy.

Return Policy: - Returns must fulfil all of the following conditions: Lens boxes and the original packing must be unopened, sealed, undamaged and in re-sellable condition. The complete goods must be returned without any missing components. - Products returned during the statutory cancellation period (within 14 days of receipt) will be fully refunded. - Returns of unopened goods made after the legal 14-day withdrawal period has ended, will be assessed depending on the warranty and expiration date of the products. However, the products must be returned to Alensa.co.uk no longer than 365 days from the original purchase date. - If Alensa has made an error and sent the wrong products, you are required to report this to customer service within 30 days of receipt of the goods.

Shipping Policy: - Each price is final, no matter what the payment method, and includes packing and shipping. Shipping costs are NOT dependent on overall size and weight of the order. - Free delivery promotions apply to standard delivery options (Royal Mail). Shipments will only be dispatched when payment is complete. - Estimated delivery time for UPS Express is 1–2 business days from shipment date and for Royal Mail is 2–4 business days from shipment date. - If your order was placed before noon it will be shipped on the day you placed it. If your order was placed after 12 o’clock it will be shipped on the following business day. - Orders are not dispatched on weekends. Estimated delivery times apply from the moment a parcel is shipped and not from the moment an order is made.